Support

Email hello@apexdigitalsoftware.com and a person will answer, usually within a day. Include your device and what you were doing. Please don't send us player files; describe the columns instead.

Importing players

• Use the PDF, Excel, or CSV export from your registration system. The file needs a name column (or first and last name columns).
• If no players are found in a PDF, try the Excel or CSV export of the same list.
• Age group, gender, and rank columns are used when present. Without an age group, choose a bracket for the whole file or decide later.
• Players already in the season are unticked automatically so they aren't added twice.

Players without a bracket

On the season screen, tap the "no bracket yet" banner. Move everyone to one bracket at once, or tap a bracket next to each player.

Balancing

• Every player in the bracket needs a rank, and the bracket needs at least one coach, before teams can be built.
• Coach requests, keep-together groups, and locked players are placed first.
• If players land in Overflow, tap it to add a team, or raise the team size in the bracket settings.
• Re-balance gives a different fair draw and keeps locked players where they are.

Getting rosters out

• The copy icon on a team copies its roster as spreadsheet columns, one name per line, or CSV.
• Export creates an Excel file with a summary sheet and one sheet per team, shared through your device's share sheet.
• Exports contain names, ranks, requests, and groups. Birth dates and gender are never exported.

Moving to a new device

Your data comes along when you restore the new device from an iCloud or computer backup. There is no account to sign in to.

Refunds

Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.